HOW IT WORKS
How remote CCTV monitoring works—from camera to verified report.
The client site and the iSurveillanz monitoring centre remain physically separate, connected through authorised remote access.
Remote monitoring adds a review and reporting workflow to the client’s existing CCTV. It does not relocate the client’s recorder, transfer ownership of the footage or place an iSurveillanz operator at the premises.
1. The client retains its CCTV system
Cameras continue to record to the client-controlled DVR, NVR or VMS. The client or its equipment provider remains responsible for installation, maintenance, internet connectivity, recording retention, passwords and lawful camera use.
Before monitoring starts, the client identifies approved cameras, authorised users and the operational purpose for remote review.
2. Authorised remote viewing is assessed
The feasibility review checks compatible access, network stability, image quality, timestamps, playback and the camera views needed for the written requirement. Access is limited to the agreed service scope.
Live view may be used for coverage during agreed service hours. Playback is used for scheduled review or to examine a relevant period. The complete archive is not routinely copied to iSurveillanz systems.
3. AI assists and a person verifies
Where technically compatible, AI may organise or prioritise relevant activity. It is not the final authority. A trained surveillance professional checks the available context, written SOP and reporting threshold.
Human verification matters because normal activity, camera angle, occlusion and site-specific rules can change the meaning of what appears on screen.
4. A structured report reaches the client
When the observation is reportable, the professional records the camera, site, time, category, factual description, priority and available evidence. Only the relevant image or short clip is captured when required for verification and controlled reporting.
The report is delivered through CRAD360 or another approved channel. The client acknowledges it and remains responsible for all physical, operational and emergency action.
FEASIBILITY
Technical feasibility checklist
- Compatible DVR, NVR or VMS access
- Stable network and useful image quality
- Accurate timestamps and sufficient playback retention
- Approved cameras and lawful permissions
- Written SOP and reporting contacts
- Agreed coverage, channels and evidence handling
Remote service availability is subject to technical feasibility, lawful authorized access, time-zone coverage, data-handling requirements and an agreed written scope.
RECOMMENDATION AFTER FEASIBILITY REVIEW
Prepare your site for a feasibility discussion
No credentials or footage are needed for an initial discussion.