Terms of Service

Service model

iSurveillanz provides AI-assisted remote CCTV surveillance and human verification using the client’s existing CCTV, DVR or NVR system.

The agreed service may be live monitoring, scheduled review or another written package. The final scope depends on camera count, coverage hours, the written client SOP, authorized access, image quality, network availability, VMS compatibility and technical feasibility.

Incident observations and reports

Incident observations are contextual reports and not guaranteed automatic detection. AI may assist where technically feasible, while trained surveillance professionals verify relevant observations according to the agreed scope and written client SOP.

Reports may contain relevant incident images or short clips for verification, controlled reporting and authorized records.

Client responsibilities

The client remains responsible for CCTV hardware, internet connectivity, recording retention, lawful camera use, the accuracy of access permissions and all physical or emergency action at its premises.

Clients remain responsible for establishing an appropriate lawful basis, notices, permissions and on-site compliance for their CCTV system and requested monitoring requirements.

Activities outside the standard service

iSurveillanz does not provide CCTV installation, equipment repair, security guards, police response or emergency intervention unless a specific activity is separately agreed in writing.

Onboarding and written arrangements

NDA and controlled-access arrangements may be agreed during onboarding.

Pricing, payment terms, evidence-retention arrangements, service duration, termination conditions, liability provisions and governing terms may vary according to the applicable proposal, order or written agreement. Where those documents conflict with this general website summary, the applicable written agreement will govern the client-specific service.